Samantha - New York City - 25
FASHION - BEAUTY - DIY
Review: LensVillage.com on Thursday, November 17, 2011 @ 8:00 PM
Lens Village Review
Items Ordered: October 30, 2011
Items Received: November 16, 2011
Shipping Method: Standard Registered Mail (10-15 days) $5
Shipped from: Malaysia
Shipped to: USA
Do I recommend this store: Yes
I ordered from Lens Village because there was a sale going on: $10/pair for selected lenses. I was in need of some new lenses so I decided to try them out. For both pairs, I ordered -5.00 for my left eye and -8.00 for my right eye (yes, I am blind).
As of communication, they only email you for your order confirmation. But they do have an order status feature on their website so you can be updated on your order.
Once shipped, the site provides you with a tracking number, which didn’t work for me until it was delivered (which probably isn’t Lens Village’s fault, more so USPS’).
The package came with two contact lens case and a nice pillow box to keep the lenses safe
Upon opening the package, which was nicely and tightly wrapped, I noticed that the bottles for Kira Kira Blue Lens (14.5mm) were labeled differently. When I looked into it more, the -5.00 was correct but the -8.00 one was 16.0 in diameters and had expired on 31.05.2010, which is well over a year.
Kira Kira Blue
The left one is fine. The one on the right is the wrong diameters and is expired
I emailed them stating this problem and they promptly replied back to me in less than two hours. They politely apologized and offered to resend either lens from the same model or a different model. I told them to just send me the one correct Kira Kira Blue lens in -8.00. Once again, replying quickly, they told me that they will resend the next day and as compensation, they will provide an animal lens case along with the package.
I give them 4 stars despite the mistake because they were really professional and polite while trying to solve this problem for me and I really appreciate such great customer service.
Vyvy said on November 26, 2011 at 9:39 PM
thanks for the review :) I like especially how you are detailed and provided information like shipping and such